Often it is the case that customer complaints are not taken seriously enough or are handled too slowly. The result is a loss of customers and the development of an adverse reputation. Complaints can also be an opportunity. They are a chance to improve both service and products. A well resolved complaint is also good for customer retention!
After this training you will be ready to deal with customer complaints with a ‘preventive’ approach. You will know your own limitations and will be able to handle these so that together with the customer you can find satisfactory solutions.
All employees who meet clients.