Customer Care

Description

Each employee is at the service of the customer. Whether this is an internal or an external client there is always someone who needs our assistance. Our customers can either be happy or unhappy with our service. We then decide if we are responsible for this (dis)satisfaction .

Goal

An organisation is nothing without clients. Participants learn how to relate appropriately to clients especially in answering questions and in meeting, where possible, expectations. We work mainly with real-life case studies from the trainees’ context.

After this training you are able to answer the following questions:

How can I make sure the clients are content with the care they receive?

How do I handle clients who ask something that we have to refuse?

What do we do with aggressive or upset customers?

How do I correctly deal with customer complaints?

Target group

All employees who relate to clients, immaterial of whether these are internal or external clients.

Time

1 day or 2 days

Remark

Dynamo has a wide experience with tailor-made programs. Please ask for more details.

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