When we have someone on the line, we tend to form almost immediately an image of that person. How do we ensure that the first impression we give of ourselves (and also that of our organisation) is positive? What influences this impression? How do we convince the client that our organisation is what he needs?
Optimising commercial relationships over the phone is central to this training. We look at how credible you come across and what impression you leave or do not leave behind. In addition, we pay attention to the complete phone process: time, emotions, image, …
Anyone in a sales or pre-sales setting with in-out bound telephone contact